Welcome, John Lewis & Partners customers

Browse to find the right bike for you!

Contact Us For Help With Your Bike

The quickest way: Live Chat

Hit the purple chat icon in the bottom right of your screen to chat to one of our team.

We'll respond: Monday to Sunday 9am to 9pm

Sometimes we'll stay open out of hours, so just drop us a message to see if we're online. If we're not available you'll be prompted to enter your email address and you'll receive a response when we're back online.

Email: info@bikeclub.com

If it's out of hours, drop us a message on: info@bikeclub.com. We’ll reply the same day during business hours, or by the next working day at the latest.

Phone: 020 3608 2017

If you would prefer to speak to a friendly voice on the end of the phone, we're also available 9am to 6pm Monday to Friday.

Stay in touch!

You can follow us on Facebook, Twitter, and Instagram. If you'd like us on another of your favourite social media platforms, let us know and we'll keep it in mind.

We can also be seen in and around the southeast of England on our bikes most weekends. If you spot us, do say hi! (If you can catch us, that is...)

Our postal address is:

Uncommon
1 Long Lane
London
SE1 4PG

However, this is not our returns address: please don’t send your subscription bikes here! Drop us an email if you’d like to return your bike.